All personal data provided by you to us in connection with this policy will be held by us in accordance with our Privacy Notice. We strongly suggest that you read our Privacy Notice before deciding to progress with the contract of insurance with us to ensure you are fully informed and are comfortable with the ways in which we process your personal data.

The information below briefly describes some of the ways in which we will use your personal data should when you enter a contract of insurance with us for the provision of goods or services. This is not a comprehensive note and is not intended to be one. For full details of how we process your personal data please refer to our Privacy Notice.

Your personal data may be used for underwriting, claims or insurance administrative purposes in connection with your contract of insurance with us or for marketing purposes. Your information may be transferred outside of the European Economic Area. This will only happen when it is necessary for the conclusion, or performance of a contract for insurance or services that is entered into at your request or in your interests.

We may share your details with other companies within the MAPFRE group, to administer your contract of insurance or services and so that you can be informed by MAPFRE and their group of companies of products and services which may be of interest to you, this may be done by telephone, email, SMS or post.

If you no longer wish to know about these products or services, please contact us or visit our website where you will be able to disable provision of information regarding our products and services.


We use your personal details relating to your health to enable us to make a quote, deal with claims under your policy. We will only use sensitive information about you for the specific purpose for which you provide it and to provide the services described in the policy. You must ensure that you only provide sensitive information about other people with their agreement.

By proceeding you confirm:

  • You have consent or the legal right to disclose personal information, including sensitive personal information to us on behalf of all persons you have identified for insurance policy cover, this is important as health data falls within the special categories of personal data under data protection legislation;
  • You have provided full details of any current or past medical conditions in line with the insurance policy terms and conditions.

We will use your personal data in accordance with our Privacy Notice, and where necessary with your consent, in the following circumstances:

  • to confirm, update and improve our customer records;
  • to identify and market products and services that may be of interest to you (subject to your prior consent);
  • to analyse and develop our relationship with you;
  • to help in processing any applications you may make;
  • to manage and administer your policy, including underwriting and claims handling; This may include disclosing it to other insurers, regulatory authorities, or to our agents who provide services on your behalf;
  • for carrying out statistical analysis on claims rate;
  • for the detection and prevention of fraud;
  • for the analysis and the prevention of payment defaults;
  • for statistical studies and market research by us and/or any sectorial organisation in Europe.


We will only disclose your personal information to third parties if:

  • It is necessary for the performance of your insurance policy or other product or service you have taken with us;

  • If you have given your consent; or

  • If such disclosure is required or permitted by law.

We will retain your personal data for only as long as reasonably necessary in according with Data Protection Legislation as detailed in our Privacy Notice.

Where you travel outside the EEA countries, you agree that in case of need, your data may be transferred outside the EEA countries exclusively for the fulfilment of our obligations under Your policy of insurance in order to provide to you or other beneficiaries under the policy of insurance with the service requested and may be shared with our providers of services in the country where you are travelling. Further details of how data is shared with countries outside the EEA can be found in our Privacy Notice.

We take all reasonable steps to ensure your personal data is processed securely.

Your personal data (but not of any special categories of personal data, such as information regarding your health or well-being, that We may collect from You when arranging or providing You with the service under the insurance policy) will also be shared with Virgin Money Personal Financial Service Ltd for their legitimate interests. The terms of their Privacy Policy and how they use your personal data may be found here.