Coronavirus update

The unprecedented disruption that coronavirus is causing across the travel industry means that we have had to take a difficult decision and temporarily pause new travel insurance sales.

This is a decision that we have made reluctantly, but due to a significant increase in new policies over the last month, we want to ensure that all of our existing travel insurance customers receive the service that they expect from Virgin Money.

There are no changes for our existing Travel Insurance customers. All existing policies will still be valid, annual renewals will continue to be offered, and our contact centres remain open.

If you are an existing customer we have put together some helpful information about the coronavirus for you.

We will continue to monitor the situation closely and will give updates on our website and social media channels. Travel is in our Virgin DNA and we hope to be able to help new travellers again very soon.

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