All personal data provided by you to us in connection with this policy will be held by us in accordance with our Privacy Notice. We strongly suggest that you read our Privacy Notice before deciding to progress with the contract of insurance to ensure you are fully informed about and are comfortable with the ways in which we process your personal data.

The information below briefly describes some of the ways in which we will use your personal data when you enter a contract of insurance with us. This is not a comprehensive note and is not intended to be one. For full details please refer to our Privacy Notice.

Your personal data may be shared and used by companies within the Mapfre Group for underwriting, claims or insurance administration purposes in connection with your contract of insurance with us. Your information may also be transferred outside of the European Economic Area, but this will only happen when it is necessary for the conclusion, or performance of a contract for insurance entered into at your request or it is in your vital interests.

How we will use your data

We will use your personal details relating to your health to enable us to provide a quote and deal with claims under your policy. We will only use sensitive personal information about you or any insured beneficiary for the specific purpose for which you provide it and to provide the services described in the insurance policy.

You must ensure that you only provide sensitive personal information about other people with their agreement and where You have consent or the legal right to disclose personal information; including sensitive personal information to us on behalf of all persons you have identified for insurance policy cover (this is important as health falls within the special categories of personal data under data protection legislation).

When providing that information please remember that you must provide full details of any current or past medical conditions in line with the insurance policy terms and conditions.

We will only use your personal data as set out in our Privacy Notice. You can find our Privacy Notice here.

We will use your personal data in accordance with our Privacy Notice, and where necessary with your consent, in the following circumstances:

  • to confirm, update and improve our customer records;

  • to analyse and develop our relationship with you;

  • to help in processing any applications you may make;

  • to manage and administer your policy, including underwriting and claims handling; This may include disclosing it to other insurers, regulatory authorities, or to our agents who provide services on your behalf;

  • for the carrying out of studies of statistics and claim rates;

  • for the analysis and the prevention of fraud;

  • for the analysis and the prevention of payment defaults;

  • for statistical studies by us and/or any sectorial organisation in Europe.

Sharing your data with third parties

We will only disclose your personal information to third parties if:

  • it is necessary for the performance of your insurance policy or other product or service you have with us;

  • you have given your consent; or

  • such disclosure is required/permitted by law.

You agree we will store the personal data according to the GDPR as detailed in our Privacy Notice.

Where you travel outside the EEA countries, you agree that in case of need, your data may be transferred outside the EEA countries exclusively for the fulfilment of our obligations under Your policy of insurance in order to provide to you and/or the other insured beneficiaries with the service requested and that this data may be shared with our service providers in the country where you are travelling. Further details of how data is shared with countries outside the EEA can be found in our Privacy Notice.

Your personal data (but not of any special categories of personal data, such as information regarding your health or well-being, that We may collect from You when arranging or providing You with the service under the insurance policy) will also be shared with Virgin Money Personal Financial Service Ltd for their legitimate interests. The terms of their Privacy Policy and how they use your personal data may be found at

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